Buying from the Autorack website does not affect your statutory rights.
Autorack is part of Autorack Products Ltd. We pride ourselves on having technical knowledge of most products that we sell and always endeavour to offer a high level of customer care and courtesy.
We are a genuine retail motor business and visitors to our showroom are welcome (we are not just a mail order box and pack concern!)
Goods Returns: Goods correctly supplied will only be accepted for return within Seven days of receipt and will be subject to a 10% re-stocking charge, (special order items may incur increased charges set by the manufacturer) unless exchanged for other goods.
The customer must pay for the return carriage cost for correctly supplied goods and must obtain proof of despatch and delivery from their chosen carrier.
Incorrectly supplied or damaged goods will be exchanged by Autorack and will include full refund of any return carriage. Autorack will not be liable for any consequential loss to the customer, i.e. labour / fitting charges, work loss due to delivery problems etc.
Purchase Security: When buying onlive, your credit card details will never be seen by Autorack - All payments are processed through The Barclays EPDQ System.