CUSTOMER SERVICE
01297 816626
Professional Trade Van Racking Shelving Systems - Call 01297 816626

Refund Policy & Warranty

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do of course warrant our products to be free of manufacturing defects for 12 months and if required will issue free of charge replacement parts during this period as required.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. There will be a deduction of 10% of the order value  to cover the cost of handling & repackaging.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



Shipping
To return your product, you should mail your product to: Autorack Products Ltd, Unit C2, Woodmead Road, Axminster, Devon. EX13 5PG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

*Warranty

We warrant our products to be free from manufacturing defects for the following periods:

Plastic Accessories and storage trays - 3 months

Ladder Clamps - 12 months

Van Racking and metal storage accessories - 5 years

 

Repair or replacement will be at our discretion. Proof of purchase required. Warranty not transferable.

Exclusions

We will not provide a warranty for normal wear and tear, paint scratches, where items have clearly been overloaded or where items have not be used or fitted as per our instructions.

To make a claim, please initially contact us by phone or email.

Autorack Products Ltd - Company Registration No: 7623226 - Vat No: 410 7442 88

 

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